Certified Front Desk Representative
A front desk representative is a professional who comes in contact with hotel guests and needs to be well-acquainted with: a hotel’s policies, standards and operating procedures, customer service code of conduct, occupancy rates, room rates, settlement of guest accounts and many others tasks. This person contributes highly in the proper functioning of the front desk and also sets a hotel’s professional image.
This certificate gives the necessary knowledge and skills in order to become a front desk a qualified front desk representative who has the skills to serve in the most appropriate manner guests and improve a hotel’s image and productivity.
Upon completion of the training seminars you will be able to understand:
The responsibilities of the front desk representative
Property standards, procedures and policies.
Appropriate tactics of guest service and telephone communication
Procedures on pre–arrival, check in, check-out, settling accounts
Occupancy rates and room changes
This certificate is suitable for those professionals working for the rooms division, handling guests’ requests and having direct contact with guests. Besides, this course is highly relevant also to those who wish to follow a career in the rooms department.