Certified Front Desk Representative


A front desk representative is a professional who comes in contact with hotel guests and needs to be well-acquainted with: a hotel’s policies, standards and operating procedures, customer service code of conduct, occupancy rates, room rates, settlement of guest accounts and many others tasks.  This person contributes highly in the proper functioning of the front desk and also sets a hotel’s professional image.


This certificate gives the necessary knowledge and skills in order to become a front desk a qualified front desk representative who has the skills to serve in the most appropriate manner guests and improve a hotel’s image and productivity. 


Upon completion of the training seminars you will be able to understand:

  • The responsibilities of the front desk representative

  • Property standards, procedures and policies.

  • Appropriate tactics of guest service and telephone communication

  • Procedures on pre–arrival, check in, check-out, settling accounts

  • Occupancy rates and room changes


This certificate is suitable for those professionals working for the rooms division, handling guests’ requests and having direct contact with guests.  Besides, this course is highly relevant also to those who wish to follow a career in the rooms department.


StudySmartis proud to be working with loyal professionals, our highly valued associate partners, that honour their word and add value to our clients. Behind our success lies teamwork. This is why we have been working with the same professionals for a significant amount of years as we value this loyalty and trust. As Michael Jordon once said, “talent wins games, but teamwork and intelligence wins championships”

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