Certified Hospitality Supervisor (CHS®)

 

Successful supervisors in the hospitality industry need to possess a variety of soft and hard skills in order to ensure the smooth day-to-day operations and manage their associates productively.  In addition, they need to align their effort and skills and keep up with the changing and various needs and standards of their guests.  Furthermore, supervisors are required to exhibit strong leadership and communication skills in order to fulfil with diligence their multiple responsibilities, manage staff effectively and attain the established operational standards and objectives.

 

The Certified Hospitality Supervisor (CHS®) is the most prestigious certification available to a hospitality supervisor. It is part of an elite group of hospitality professionals who by combining education and experience with dedication to the industry have achieved a high level of expertise.

 

The CHS® designation provides recognition for these skills. Recognized worldwide, the CHS® designation is the lodging industry's highest acknowledgment of professionalism for supervisors in the hospitality industry.

 

Upon completion of the training seminars you will be able to manage and perform effectively on the following areas:

  • Applying effective supervision and leadership

  • Time management practices

  • Effective staff communication

  • Problem solving and conflict resolution tactics

  • Managing employee training

  • Motivation and team building

  • Organizing human resources

  • Managing employee performance

 

This certificate is relevant to professionals being interested in enhancing their knowledge and skills in supervising staff and operations and ensuring guest satisfaction in the areas of F&B, meetings and events, front desk, reservations and housekeeping.

 

Prerequisites

Because individual backgrounds vary widely in the hospitality industry, applicants may pursue the CHS®designation if currently employed in these qualifying position(s):

  • A person who supervises two or more individuals; has job duties that are at least 20 percent supervisory in nature and include such tasks as scheduling, training, interviewing, disciplining, inspecting, and conducting performance reviews; makes decisions and judgment calls while performing daily duties; and has input on hiring and firing decisions within a department.

 

Candidate Time in Position:

  • One current AHLEI supervisor,  management, department head, or executive certification eliminates time requirement 

  • Completion of AHLEI's Supervisory Skill Builders series eliminates time requirement. 

  • Degree from an accredited academic institution eliminates time requirement 

 

Exam

Interested in taking your certification exam online? Our high-quality exams are designed to ensure maximum value to our customers, and each has been rigorously tested before release. 

The CHS® exam consists of 100 multiple-choice questions that must be answered within a two hour time period. All test questions are designed to test the candidate's mastery of various competencies derived from nine key areas of knowledge in combination with on-the-job hospitality work experience. The key areas of testing are:

  • Supervision

  • Leadership

  • Time Management

  • Effective Communication

  • Problem Solving and Conflict Resolution

  • Orientation and Training

  • Motivation and Team Building

  • Staffing and Scheduling

  • Improving Employee Performance

 

Candidates must submit an application and meet the necessary prerequisites. All Exams require that examinations be administered under the supervision of a proctor.

 


 

 

 

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